Meet Our Team
Rick Marcuson – Chief Executive Officer
Rick Marcuson is our Chief Executive Officer (CEO) and one of the founding members of EmeriCon. His current responsibilities include the generation of EmeriCon Consulting and IBM Software sales, and the execution of day to day business operation activities. He is an active member of the IBM North America Business Partner Advisory Council, and is often sought out by organizations within IBM that desire input for Business Process Management (BPM) and Operational Decision Management (ODM).
Mr. Marcuson worked at IBM for 27 years in various technical, sales and management capacities. He is widely recognized throughout IBM as one of the premier experts in the understanding of IBM BPM products. Under his leadership, EmeriCon has established itself firmly as a business improvement thought leader and deployment expert for using IBM BPM and ODM technologies. EmeriCon’s install base of more than 100 Fortune 1000 Clients across multiple industries provide a wide variety of long term, successful BPM/ODM projects.
Heinz Lüdemann – Manager, European Operations
Heinz Lüdemann is our Manager and the primary contact for our European Business. His long-term business leadership combined with his prior experience as a member of the IBM BPM Development Laboratory in Böblingen provides our Clients with a unique perspective for working with IBM products.
Prior to joining EmeriCon, Mr. Lüdemann worked as the IBM Team Leader for Software Development and Test Teams, as well as the Customer Problem Resolution Teams, both nationally and internationally. He offers more than 40 years of Information Technology experience, serving in leadership roles for more than 30. In addition to his work experience, Mr. Lüdemann has taught Communication Technique and Project Management for the Chamber of Commerce in Stuttgart since 1995, and has performed as a Honorary, working as a Chairman of one of the Examination Boards for the Chamber of Commerce in Germany since 2000. Mr. Lüdemann earned a Graduate Engineer of Physics in 1970.
Marc Hoffmann – Chief Operations Officer
Marc Hoffmann is our Chief Operations Officer (COO) and one of the founding members of EmeriCon. He serves in the COO role to ensure that EmeriCon consultants provide world-class business improvement consulting services to the company’s Client base of Fortune 1000 firms. He is leading the formalization of EmeriCon’s proven BPM/ODM implementation approaches into reusable project methodologies for use by Clients and consultants. EmeriCon’s methodologies have significantly contributed to turning key business opportunities into long-term Clients and earning the respect and endorsement of EmeriCon by IBM.
Prior to starting EmeriCon, Mr. Hoffmann worked for 3 years as Director of Operations for another IBM Business Partner taking it from a money-losing operation to a profitable company within 6 months. He worked for over 12 years at IBM in various capacities: from software development, sales and marketing support, to becoming a distinguished member of IBM’s Workflow Competency Center. Mr. Hoffmann is certified in several IBM BPM products and an IBM Certified IT Professional. He has development and technology experience in a variety of operating systems, programming languages, development tools, and architectures. Mr. Hoffmann has provided business improvement consulting services for many years to large Fortune 1000 Clients.