EmeriConPLETE – State Education Provider
A workflow-enabled process provides for better customer satisfaction and less re-work
A state education agency had a cumbersome online certification process for potential new teachers and principals. The site was organized around certificates and courses, but not around the process an Educator needed to follow to take the required courses and complete their certification. The supporting IT system was focused only on the mechanics of issuing certificates, which resulted in issuing an unacceptable number of rejections.
(+) Business Need