IBM Business Process Manager
Improving customer responsiveness, competitive advantage and exploiting business capabilities
In its simplest form, IBM BPM is focused on increasing business value through the delivery of a managed business process. Although sometimes used for cost-reduction purposes, IBM BPM usually shines when a business needs to increase transaction amounts without increasing resources, reduce processing times, increase customer satisfaction, and maximize efficiencies and utilization of existing resources. This is influenced by the desire of the business to utilize BPM and IT’s willingness to implement and support BPM within the organization.