Focus on business improvement without consuming your resources on infrastructure support
There are many aspects to “standing up” a Business Process Management and Operational Decision Management environment and the EmeriConCEPTS customized solutions have you covered at every stage of the process. Ensuring that your BPM and ODM environment runs effectively is critical as this is the platform and foundation for BPM/ODM processes.
EmeriConSERV provides remote or on-premises administration and support for your BPM and ODM infrastructure, allowing you to realize the benefit of IBM BPM and ODM without the short term worry of having the skills to maintain and administer the production environment.
(+) What is Included?
- Infrastructure access for support options
- Ongoing maintenance level and software concurrency support
- Problem management and resolution process administration
- Application deployments
- System backups and restoration
- System health management, including queue depth monitoring, and server, application and database maintenance
- System performance, resource consumption, and response time monitoring
- Regression testing support
- Conversion or migration support for legacy IBM and non-IBM BPM and ODM products
(+) Why is it Important?
- Provides infrastructure support for IBM BPM and ODM technologies
- Substitutes or augments Client resources
(+) What are the Results?
- Consistent, applied support for critical BPM/ODM projects
- Cost effective, efficient, and experienced alternative for internal BPM/ODM Support
- Successful implementation of initial BPM/ODM initiative and project(s)
- Risk mitigation for initial BPM/ODM infrastructure project
