Notably shortened the timeline for delivering a competency center that is based on sound BPM principles
After a large provider of insurance, pension and investment products and services had a beneficial business case for Business Process Management with the EmeriConINIT and EmeriConExpress, they decided to invest in the use of BPM. In addition to acquiring BPM technology and launching implementation projects for an individual business unit, they also recognized that the enterprise-wide adoption of BPM technology and approaches required a focused effort, supported by BPM expertise and practitioners.
(+) Business Need
They desired expertise to determine the changes in governance structures and practices, as well as the new process improvement and technical competencies that are needed to successfully undertake process improvement initiatives.
(+) Solution
EmeriConEXCEL
We created the tailored definition of their BPM Competency Center (BPMCC), as well as a multi-year, phased implementation plan including:
- Definition and planning for a BPM/BPI Competency Center (aka Center of Excellence)
- Definition of BPM roles and responsibilities, identification of required process improvement and technical competencies
- Creation of a BPM program management discipline
- Definition of technology standards, guidelines and best practices, and the introduction of a Business Architecture methodology
(+) Results
EmeriConEXCEL provided a proven method, resulting in a detailed vision, structure and plan for implementing a BPM Competency Center with alignment and agreement from all stakeholders, including business, IT and executive sponsors. It notably shortened the timeline for delivering a competency center that is based on sound BPM principles. They received a pragmatic plan that will ensure success during the initial deployment as well as for the long run.
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