New FMLA process deployed in 2 weeks
A large, non-governmental, private healthcare system that supports 90 facilities, 800 doctors and over 5000 employees identified 52 processes across 13 hospitals that needed process improvement. They had estimated that the inefficiencies in these processes could be costing them hundreds of millions a year especially in billing collections and denials.
(+) Business Need
They needed a BPM System (BPMS) automation platform to support their process improvement requirements and allow them to achieve real results from their Six Sigma initiatives. The CIO required that any software under consideration be tested in a production-like environment for 90–120 days. For BPM, this meant that a process application had to be built to production level requirements and provided to them for an extended evaluation period. An understaffed I/T department and a Data Center at maximum capacity led them to require a remotely hosted (Cloud), HIPAA compliant solution. At the time, IBM was not capable of providing this.
(+) Solution
EmeriConEXPRESS
We demonstrated how the IBM BPM standard software along with our EmeriConEXPRESS methodology could be used to automate their Family Medical Leave Act. To address the need for a remotely hosted, HIPAA compliant, BPM computing environment, we enlisted the aid of an EmeriCon business partner.
In just a few weeks, using only one consultant, we fully developed the FMLA process including live connections between the BPM servers in our business partner facility and database and email servers at the Health facility.
(+) Results
- IBM conducted a Business Value Assessment (BVA) demonstrating $25M-$30M in benefit over 5yrs in a number of their key areas.
- Based on their evaluation of the IBM BPM Standard software, the hosting environment and the FMLA process application built by EmeriCon, they chose IBM software over solutions offered by PegaSystems and Appian, both of which had market a cloud-based BPM solution.
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