Realizes $750,000 savings in first year
A large insurance provider recognized the value of IBM Business Process Management (BPM) technology through the successful implementation of a prior member application processing project. They wanted to capitalize on their investment and extend the use of BPM technology into other business areas. But, what area would be best suited for BPM technology and return the most benefit?
(+) Business Need
They took a methodical approach to answering this question and charged its Business transformation and eBusiness (BTeB) organization with the task. BTeB needed a compelling business case to clearly demonstrate the value of applying BPM technology to business problems and financially justify the continued investment to executive management.
(+) Solution
EmeriConINIT
BTeB engaged EmeriCon to define an optimal BPM solution project and develop the business case through EmeriConINIT. They recognized that we have the expertise to:
- quickly translate business goals and needs into a workable BPM solution design
- clearly quantify the benefits of BPM technology
- provide the leadership needed to gain buy-in from stakeholders and executives
EmeriConEXPRESS
Using our rapid BPM implementation methodology in EmeriConEXPRESS, as the blueprint for the project, we identified the costs for implementing the BPM solution, including hardware, software, services, and on-going
support resources.
As a result they delivered a business case faster with a higher level of accuracy using EmeriConINIT and our unique expertise for BPM business case development, including:
- experience in planning and executing successful BPM projects, including EmeriConEXPRESS
- proficiency with BPM tools to analyze business processes and forecast benefits
- the capability to quickly define a BPM solution
- estimating software and implementation costs
- knowledge of how to leverage existing BPM investment
(+) Results
Based on the finding, they ultimately chose to improve their largely manual Provider Services with these results:
- Four month project timeline for implementation and deployment of the BPM solution
- Reuse of existing, best-of-breed BPM technology and IT environments
- Real-time business-level monitoring of operations and business processes
- Balanced workload, improved responsiveness
- Cost avoidance, even after volumes increased
- 20% reduction in operational staff
- $750,000 savings in first year
- Reduced cycle time from 10 days to 2 days
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