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EmeriConPLETE – Financial Services Provider

Business Users better respond to customer and staffing requirements real time

A large financial services company was challenged to continue to deliver a competitive advantage in customer service while concurrently keeping the cost of doing business in line. They had been employing workflow technology to deliver on this challenge with the IBM MQ Workflow technology as the foundation for their Global Event Management (GEM) application.

(+) Business Need

(+) Solution

(+) Results

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