Allows a business to incrementally and continuously improve business operations making room for the implementation of new business ideas
About 80% of IT resources are engaged in maintaining the applications, tools, systems and infrastructure that are already in place. That leaves only a very small percentage of IT resources available to respond to business needs and new development. What if there was a way to take advantage of the knowledge and expertise of those who do the work every day and enable them to make changes for process improvement? This cannot be realized with today’s applications. That is why most organizations resort to spread sheets and e-mails to manage process execution. BPM empowers the business with technology that allows IT to deliver more effective and efficient solutions and, ultimately, provide IT with more time to develop and implement new business ideas.
(+) Challenges without IBM BPM
- Processes are not well understood
- Complex integration makes it harder to do business with your customers
- Bottlenecks prevent efficiency
- Process change is cumbersome
- Limited visibility into performance
- Performance is not optimized
(+) Results with IBM BPM
(+) Accurate and Consistent Processing
Standardizes and enforces the business process, so every time the process is invoked with similar data it will execute the same way.
(+) More with Less
Removes mundane/routine work from business users, focuses their work on decision-making and value-add tasks allowing business users to understand the process and contribute to its improvement.
Streamlines the processes to ensure that nothing “falls through the cracks”, which is required for handling more complex self-service request, allowing businesses to offer more customer services functions in addition to the traditional ones.
(+) Cost Reduction
Allows business SMEs to visually validate the process flow prior to implementation and forces the business to think through its processes before implementation exposing expected cost, cycle time and resource allocations before implementation.
Ensures that process implementations remain scalable, so as volume increases, service levels do not decline.
(+) Higher Customer Satisfaction
Allows customers to easily keep track of the status of their order: proactively through notifications at key milestones
Reduces process cycle times by 50% to 90%, providing faster responses to customer requests
(+) Respond Quickly to New Market Demands
Offers metrics and KPI tracking that allow management of internal goals and comparison to external competitors. New products can be established quickly, broadening and deepening the portfolio, without always having to create new processes and training. With BPM, businesses can quickly determine the impact of new products and processes, and only those areas affected need to adept.